I live on a private road, how do you gain access to connect my property?
We will need permission from the landowner or managing agent.
We will need permission from the landowner or managing agent.
If you live on a private road, CityFibre will need to get written permission from the landowner before we start installing our network. Find out if your home is ready for our network by using our availability checker. If we need the permission, please go to https://cityfibre.com/landlords and complete the freeholder/landlord details so we can start the process.
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If you’re already connected to CityFibre or have an installation booked, you must contact your broadband provider directly, as your contract is with them.
To report damage to your property or our network, use the “Chat with us” icon on the right-hand side of this page.
To report urgent health and safety concerns about our network build, call 0800 298 6267. This number is for emergencies only and cannot help with other enquiries.
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