Do I need to pay for this network installation?

The cost of installing the CityFibre network infrastructure is absorbed by us as part of our investment into your town/city. However installation costs for connecting your property to our network can depend on the broadband provider and package you or your customer chooses. The chosen provider will confirm the charges before the installation appointment.

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If you’re already connected to CityFibre or have an installation booked, you must contact your broadband provider directly, as your contract is with them.

To report damage to your property or our network, use the “Chat with us” icon on the right-hand side of this page.

To report urgent health and safety concerns about our network build, call 0800 298 6267. This number is for emergencies only and cannot help with other enquiries.