Change Analyst - 12 month FTC

This hybrid role offers a great balance of home and office working. You’ll join your colleagues in your local office at least 2 days a week.

As the UK’s largest fibre-only network, and its only proven wholesale challenger, we’re busy setting new standards for what digital infrastructure can and should be.

Designed from scratch for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally.

What does that mean for you? The opportunity to make internet connections (and daily life) a whole lot better, for a lot of people!

Joining us as a Change Analyst - 12m FTC

As our Change Analyst, you’ll ensure changes to our IT environment are delivered smoothly and efficiently, working closely with cross-functional teams to maintain consistency and quality. By actively coordinating efforts and maintaining high standards, you’ll help keep our operations running smoothly while supporting the identification of future improvements.

You’ll receive a salary of up to £34,000, depending on experience, a performance related bonus, and a range of benefits to support you across your financial, physical and mental wellbeing.

This is some of what you can expect to be doing:

• Managing IT changes throughout their lifecycle and analysing Post Implementation Reviews to identify improvements
• Assessing the priority and impact of changes, ensuring adherence to environmental protocols
• Coordinating change approvals, preparing documentation, and chairing and participating in Change Advisory Boards (CAB) and Emergency Change Advisory Boards (ECAB)
• Liaising with stakeholders to answer queries and ensure clear communication
• Supporting urgent changes and performing impact assessments on scheduled changes

What you’ll bring to the role

A strong grounding in ITIL and change management principles, along with excellent organisational and communication skills. You’ll also have:

• Demonstrable knowledge of ITIL standards and service delivery principles
• Experience with change management methodologies and tools (e.g. ServiceNow)
• Good understanding of IT platforms, equipment, and applications
• The ability to work flexibly under pressure, using your own initiative
• Strong communication and presentation skills, with a keen focus on customer service

Diversity, Inclusion & Belonging

We’re a Times Top 50 Employer for Gender Equality. We’re endorsed by WORK180 and we’re a partner of Diversifying. We have pledged our commitment to the Armed Forces Covenant and we’re a Disability Confident Employer. Working together with our Employee Networks, we’re wholly committed to ensuring that our people’s voices are heard, and that everyone feels a sense of belonging and pride to be a part of CityFibre. If you’d like to explore our culture and values, check out The CityFibre Way.

What you can expect from us

We want to offer you all the support you need to thrive inside and outside of work. This means giving you the tools to grow your career with us, as well as a comprehensive benefits package that you can adapt to your lifestyle. This includes 25 days annual leave, a day off on your birthday, a day off to support a charity or organisation of choice, a range of wellbeing and savings initiatives including private medical insurance, and supportive family friendly and menopause policies.

We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at careers@cityfibre.com. We want to help!