Switch and Connect FAQ's


Reward

  • We’ll pay your reward within 90 days of your broadband connection going live if you do not cancel your contract within the first 30 days.

    After we confirm your purchase, we’ll contact you by email and ask you to choose your £200 reward.

    If you select Amazon voucher, we’ll email you a unique code within 12 hours.

    If you select PayPal as your reward, you’ll receive an email from PayPal within 24 hours instructing you on how to redeem the cash.

    1. Register for your Switch and Connect link using the registration form on our Switch and Connect page. You will have received a link to this registration page via email or letter.
    2. Use this link to access our postcode checker and find a broadband provider. (You will be emailed your custom link after registration)
    3. Place your order. After you’ve had a live connection at least 30 days, we’ll email you to select your reward.

    Entry conditions apply - see our programmes terms and conditions for more info.

  • You can choose to take your £200 reward as PayPal or Amazon voucher.

  • After we confirm your purchase, we’ll contact you by email within 90 days of your connection going live to ask you to choose your £200 reward.

    If you select Amazon voucher, we’ll email you a unique code within 12 hours.

    If you select PayPal as your reward, you’ll receive an email from PayPal within 24 hours instructing you on how to redeem the cash.

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