New relationship manager role amplifies Entanet’s focus on customer experience

Leading wholesale voice and data communications provider, Entanet, has reiterated its dedication to providing a superior customer experience by expanding its successful Service Review Programme and appointing one of its most experienced service team members to the newly-created role of Customer Relationship Manager.

Ryan Berrisford is one of the longest-serving members of the company’s skilled service team and brings more than a decade of experience to the position. Having worked in first line technical support and latterly the company’s premier support team as Team Leader and then Team Manager, he has extensive company, industry and operational knowledge.

The new role builds on Entanet’s already highly-proactive Service Review Programme, which is popular among partners and has helped the company to further enhance business relationships, increase its Net Promoter Score, and increase the focus on service improvement across the business.

In this new role, Berrisford will be responsible for managing the Service Review Programme, developing lasting long-term relationships with strategic partners and helping them to identify key opportunities to aid growth, all with an aim of ensuring superior levels of customer experience in every interaction.

Commenting on his appointment, he said: “I’m excited about this new challenge and working with our most ambitious partners to strengthen our relationship and find ways to serve them even better. I’ve been heavily involved in our Service Review Programme since its inception and I’m keen to see partners really benefit from working even closer with us in the future.”

Ryan’s appointment is a key example of Entanet’s dedication to investing in, supporting and nurturing its staff, helping them to find a rewarding position within the company and to thrive.

Entanet’s Head of Service, Neil Watson, said: “Ryan is a valued member of the team who has developed an enviable knowledge of the industry and the business over the last ten years working in frontline support. When we considered the creation of the new role, he was a perfect fit thanks to his highly professional manner, dedication to delivering superior service and existing relationships with key customers. We’re delighted he’s taken up the position and are excited to work together to enhance this already highly popular and successful service review programme.”