There's fibre & there's CityFibre

We're building the UK's finest fibre broadband network in 285 towns & cities

Broadband should just work

We believe everyone should have access to fast, reliable broadband. Broadband you can count on, that you shouldn’t have to think twice about. It should just work.

That’s why we’re building a brand new state of the art fibre optic network across the UK. It’s not like the other big networks, it’s built from scratch for the digital age. You may have already spotted our team in your local area.

Full Fibre in 5 simple steps

1. Keeping you informed

We send you a letter with all the information you need to know about building Full Fibre in your area.

2. Getting ready to build

We complete our final checks of the build site and plan everything to make sure it’s as it should be.

3. The build is on

We start building our Full Fibre network on your street. In most cases, we're usually outside each property for only 2-3 days.

4. Tidying up

We put everything back in its place. This is often done in stages, so don’t worry if things don’t look right straight away – we’ll sort it asap.

5. Getting connected

We’ll then switch on the CityFibre network in your street and you can connect to Full Fibre with one of the broadband providers that use our network.

1. Keeping you informed

We send you a letter with all the information you need to know about building Full Fibre in your area.
2. Getting ready to build

We complete our final checks of the build site and plan everything to make sure it’s as it should be.
3. The build is on

We start building our Full Fibre network on your street. In most cases, we're usually outside each property for only 2-3 days.
4. Tidying up

We put everything back in its place. This is often done in stages, so don’t worry if things don’t look right straight away – we’ll sort it asap.
5. Getting connected

We’ll then switch on the CityFibre network in your street and you can connect to Full Fibre with one of the broadband providers that use our network.

Ready to connect?

Learn more about the CityFibre installation process

How is CityFibre installed in to my home?

Join our network

Check to see if we're in your street

Join our network

Check to see if we're in your street

Did you know?

Full Fibre is the most reliable broadband you can get and 20x faster than the UK standard.

Full Fibre uses 36% less energy than part fibre or cable connections.

Broadband speed can increase property value by up to 24%.

Want to learn more?

Here’s some videos where you can find out about how we bring Full Fibre to your home.

Meet our brilliant broadband partners

Register for updates and we’ll let you know as soon as you can connect to Full Fibre with one of our great broadband partners.

Frequently asked questions

When are you building in my area?

We will send you a letter a week before we start building in your area. You can also register your interest and keep up-to-date about our build progress by email.
When can I connect to Full Fibre?

We will send a letter to you by post to let you know when the network goes live. You can also register for updates and we'll keep you up-to-date by email.
Why do you need to dig up my road?

We're building a brand-new Full Fibre network in your area so you can get better broadband. We may need to temporarily dig up the street to install the new cables, when we can't use existing ducts or utility poles. Watch our construction video to see how we do it.

Questions?

For more information on the build or getting connected to Full Fibre, visit our Help Centre.

Help Centre