My fibre installation wasn't completed due to an issue the engineers encountered when they attended for the original installation . What should I do now?

Occasionally, our engineers may identify a problem during installation such as a blockage within the underground ducts through which our fibre cables flow, an aerial issue or damage to our network. If this happens, our engineers will work with our support teams to resolve the issues as quickly as possible and connect your service. If for example, we need to obtain permission from local authorities for emergency work (e.g., where our cable has been damaged) or locate additional equipment or teams to undertake specialist work on our network, this may result in a delay to your service going live. Where we have been unable to complete an installation for one of these or any other reasons, we will contact your internet service provider, confirm the reason for the delay and keep them updated with progress to resolve the issue. For service updates whilst we work on your resolving these issues, please get in touch your internet service provider who should be able to provide up to date information and any next steps that may be required.