Installation and access

CityFibre are digging in my street, what are you doing?

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Will I be able to get in and out of my property during CityFibre construction?

What is the process if your driveway is blocked?

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How does CityFibre get installed onto my property and will you dig up my garden?

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I live on a private road, how do you gain access to connect my property?

We will need permission from the landowner or managing agent.

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I live on a new build estate, can I connect to CityFibre?

Accessing property on new builds and privately owned land

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Do CityFibre sell full fibre broadband?

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My broadband router didn’t arrive until after my installation, how do I set it up?

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What do I need to prepare for before my install appointment?

Full fibre installation information

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Why do you need two plug sockets to install full fibre broadband in my property?

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What will you install on my property?

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Will you have to dig up my garden or driveway?

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I have an install appointment but CityFibre haven't shown up, what should I do?

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I have received a message saying my install appointment is cancelled but I haven't cancelled it?

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I purchased full fibre broadband from my broadband provider, why have I received messages from CityFibre and Kellys?

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Can I have my new full fibre connection installed in my loft?

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Can I have my new full fibre connection installed in a cupboard with gas and electricity meters?

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What is a Wayleave document and why have I received one from CityFibre?

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How can I get full fibre broadband installed if I live on a private road?

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I've got an install appointment, how long does it take?

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What happens during the install?

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Why do you have to drill in my property?

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Who carries out the install in my property?

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My install wasn't completed, what happens next?

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My fibre connection wasn't live when my install was completed, and it still isn't. What should I do now?

On occasion during installations, our engineers may identify an unexpected...

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My fibre installation wasn't completed due to an issue the engineers encountered when they attended for the original installation . What should I do now?

Occasionally, our engineers may identify a problem during installation such...

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