Operational Data Analyst


Job Description

Please note that this role will require travel to our Milton Keynes or London office on an Ad-Hoc basis.

Our goal at CityFibre is to unlock the digital potential of Britain by creating a broadband network that works seamlessly for everyone, every day. Powerful, gigabit-speed connections that enable people across entire communities to enjoy life in full flow. To do this, we make sure that our people’s voices are heard, their ideas are welcomed, and everyone is given the opportunity to make a real impact.

We encourage change, have a challenger mindset, foster innovation and nurture a welcoming, inclusive and supportive community. In this environment we allow you to bring your best-self to work every day, helping you to achieve your goals, grow your career and reach your full potential.

We’re a Times Top 50 Employer for Women; are endorsed by WORK180; have pledged our commitment to the Armed Forces Covenant; and are a Disability Confident Employer. Working together with our Employee Networks, we’re committed to changing the industry for everyone. 

What you can expect from us

Everyone at CityFibre has an important part to play, and we reflect that in our benefits. With a competitive salary depending on experience, when you join us, you’ll also enjoy 25 days’ holiday, a day off on your birthday, a day off to support a charity or organisation of your choice, a performance-related bonus scheme, and private healthcare.

We believe we deliver our best when we work together. It’s the way we do things, trusting and giving our people the autonomy to manage their own day-to-day, promoting wellbeing, whilst still prioritising time together with our colleagues to connect, collaborate and share our ideas.

How you’ll change it up

As our Operational Data Analyst, you will drive insights through visualising workforce data. Your analytic skills will inform decision-making and resource planning by translating complex data into clear insights. You'll communicate effectively, presenting analysis in a digestible format and collaborating across divisions to support workforce planning.

Day to day, this is some of what you can expect to be doing:

  • Develop and maintain a workforce plan in collaboration with delivery, support functions, Finance, and HR to ensure accurate workforce reporting.
  • Create a workforce modelling tool for annual planning and scenario impact assessments, guiding decisions on operating models, budget headcounts, and efficiency plans.
  • Provide workforce reporting, including analysis of headcount movements, workforce ratios, efficiency assumptions, and budget forecasts.
  • Develop a Build Partner resource modelling tool for city, zone, and regional resource analysis, aiding in the feasibility and stress testing of build plans.
  • Conduct impact assessments on workforce plans, including changes to build plans and new projects.
  • Support skills analysis and insights for delivery teams and Build Partner resource requirement.

What you’ll bring to the role

You’ll also bring the following with you:

  • Advanced Excel user with experience working with complex formulae.
  • Experience of workign with 'cause & effect data' e.g. workforce/people/operations etc 
  • Computer literate and a proficient user of Microsoft Office applications
  • Excellent communication skills in both written and verbal formats, to build relationships, and deliver presentations, influencing and advising colleagues, senior management, and key stakeholders.

We’re looking for people who don’t settle for ‘good enough’ and push things forward. If you’ve just found yourself thinking, ‘I’d love to do this’, we want to hear from you. Let’s change it up.

Diversity, Inclusion and Belonging

Our people have a wide range of experiences and perspectives – and it’s this diversity of thought that makes us who we are.

CityFibre is working hard to change up the telecoms industry. This means we’re committed to providing equal opportunities to people from all backgrounds and commitments, including your carer and family status, ethnicity, sexual orientation, religion, age, disability, gender and gender identity. We’re also offering training programmes and placement opportunities to support the skilled, career changers, service-leavers, and returning workers to become part of our teams.

Additional Information

If there’s any additional support or adjustment you require in the application process to help you achieve your best, please get in touch by emailing careers@cityfibre.com. We’re here to support you in changing up your career.