NOC Operations Engineer

Company Description

This is a hybrid role, and we are flexible on your location, but there will be 3 days per week minimum working from the Irlam or Telford office.

Our goal at CityFibre is to unlock the digital potential of Britain by creating a broadband network that works seamlessly for everyone, every day. Powerful, gigabit-speed connections that enable people across entire communities to enjoy life in full flow. To do this, we make sure that our people’s voices are heard, their ideas are welcomed, and everyone is given the opportunity to make a real impact. 

We’re a Times Top 50 Employer for Women; are endorsed by WORK180; have pledged our commitment to the Armed Forces Covenant; and are a Disability Confident Employer. Working together with our Employee Networks, we’re committed to changing the industry for everyone.  

What you can expect from us 

Everyone at CityFibre has an important part to play, and we reflect that in our benefits. With a competitive salary depending on experience, when you join us, you’ll also enjoy 25 days’ holiday, a day off on your birthday, a day off to support a charity or organisation of your choice, a performance-related bonus scheme, and private healthcare. 

How you’ll change it up 

As a NOC Operations Engineer, you will be required to install, maintain, monitor and troubleshoot customer and core network/services such as routers, circuits, firewalls and servers. Day to day, this is some of what you can expect to be doing: 

  • Monitor the network, identify issues and take actions to fix remotely or dispatch an engineer.
  • Investigate and fix tickets raised from managed service agreements with business customers via TSC (Ticket Support Centre).

What you’ll bring to the role  

  • Previous experience working in a 1st / 2nd Line Network Support role 
  • Experience in Data Centre environments
  • Confident using different routing protocols, specifically BGP

We’re looking for people who don’t settle for ‘good enough’ and push things forward. If you’ve just found yourself thinking, ‘I’d love to do this’, we want to hear from you. Let’s change it up. 

Diversity, Inclusion and Belonging 

Our people have a wide range of experiences and perspectives – and it’s this diversity of thought that makes us who we are.  

CityFibre is working hard to change up the telecoms industry. This means we’re committed to providing equal opportunities to people from all backgrounds and commitments, including your carer and family status, ethnicity, sexual orientation, religion, age, disability, gender and gender identity. We’re also offering training programmes and placement opportunities to support the skilled, career changers, service-leavers, and returning workers to become part of our teams.  

Additional Information

If there’s any additional support or adjustment you require in the application process to help you achieve your best, please get in touch by emailing We’re here to support you in changing up your career.