Level 3 - Customer Management Apprentice
Order Desk · Irlam
Not everyone develops people like we do
We welcome Apprentices in all areas of our business who will work towards a nationally recognised apprenticeship standard aligned to their job role. You’ll be part of a supportive team that will look after you and make sure you have everything you need to start making a difference from day one.
The Fibre revolution is happening in over 200 locations, bringing communities the best quality broadband - the potential here is limitless. As the third largest telecoms company in the country we are using the best equipment, and the best tech, to impact positive change into our local communities.
Our encouraging environment and family feel means you’ll feel at home from the get-go. Your line manager and team will be on hand to help you and answer any questions you have, no matter how big or small.
Our apprentices are given real responsibility, so you’ll start making an impact as soon as you start. Plus, the work you do at CityFibre will change the way Britain’s communities connect now and in the future.
Level 3 - Customer Management Apprentice
Level 3 - Business Administrator Apprentice
Level 3 - Customer Management Apprentice
We're growing rapidly, and are always looking for new talent. Check back soon to see if we've got the role for you! For any questions or support please reach out to our team who will be happy to support. Or register your details to be the first to hear about new opportunities.
As an apprentice, you’ll spend 20% of your time either studying or learning new skills. When you start, you’ll have the opportunity to gain a mentor who will support your progression. They are there to guide you, answer any queries you have, offer specialist advice and ensure that you reach your full potential. We’ll review your performance every six months which gives you the opportunity to really work towards your goals and ask as many questions as possible.
Making the first step into employment can feel daunting and as a parent, carer or teacher, you want to make sure your child is making the right decision for their future. With that in mind, here’s everything you need to know about apprenticeships.
An apprenticeship allows an individual to combine employment and education by studying recognised apprenticeship standard in a real job, while getting hands-on experience and earning a salary. In England, there are currently four levels of apprenticeship: intermediate, advanced, higher and degree:
We offer all of the above apprenticeship levels at CityFibre, across various areas of our business.
To undertake an apprenticeship, you must be 16 or over. Besides that, we look for people who are enthusiastic about learning, driven to succeed, interested in starting their career in a fast-growing industry and want to continue gaining knowledge whilst working. We’re passionate about building a diverse workforce, so we welcome applications from people of all backgrounds.
Undertaking an apprenticeship is a great way to gain a formal qualification in a specialist area, learning new skills and knowledge to grow and develop further in their career. We carefully select what apprenticeships we offer meaning they accurately reflect the relevant behaviours and skills required for that position, combined with wider people and business skill development. Apprenticeships now take on a ‘whole person’ approach and we believe this is what sets them apart from the traditional classroom or short course route.
CityFibre support individuals to undertake an Apprenticeship. We work with external colleges/training providers in the delivery of Apprenticeships, and provide bespoke support to the individuals, based upon their area of work and the skills that they need to develop. Apprentices at CityFibre can benefit from the following:
• 20% off the job learning, experience, and events
• Clear Pay Structure
• Monthly Catch Ups with the Early Careers Team
• eLearning Support
• End Point Assessment Support
Off the job training, is time during the Apprenticeship that is allocated to enable the Apprentice to study for their qualification. This time must be spent learning new skills via various opportunities and applying these new skills e.g., shadowing, mentoring sessions, eLearning or completely work related to their Apprenticeships standard.
There are different entry level requirements for each of our apprenticeships. These will be outlined on the job advert.
Throughout your time as an Apprentice, you will have had the chance to grow and develop not only in your job role, but personally too. A key objective of an Apprenticeship is to support individuals to progress, enabling you to transition into permanent positions within CityFibre.
"At first, I was a little nervous about becoming an apprentice but, in reality I had nothing to be nervous about. I absolutely love being an apprentice at CityFibre, I genuinely get a sense of belonging. Ever since my 1st day I’ve felt right at home, everyone has made me feel so welcome. There’s an abundance of support from everyone at CityFibre."
Jamie Carroll
Compliance Data Apprentice
“I joined CityFibre in January 2021 at the height of lockdown. It was strange starting my job online and not meeting anyone in person but, thanks to the support of my team I’m very happy. CityFibre truly cares about their employees no matter what your job is.”
Amy Lundberg
Apprentice Regional Marketing Executive
"The teams at CityFibre that have Apprentices are really seeing the benefits. Along with an increase in productivity, our Apprentices are introducing their newly gained skills and sharing these learnings with their colleagues. All of this is challenging current processes and Changing Up the way we work to be more efficient and productive."
Zoe Shepherd
Learning & Early Careers Specialist
“It has been beneficial for us having apprentices in our team as it has allowed us to expand our workforce and increase productivity. They're motivated and passionate about our field and along with developing their interpersonal and technical skills, we can utilise their newly gained skills to benefit our team and the business.”
Rory McKearney
IT Service Desk Team Leader
As we roll out Full Fibre across the UK and transform the way communities connect, we’re looking for enthusiastic people to join the CityFibre family and help Change It Up.
