Order Management Coordinator - 3m FTC


  • Order Management
  • Telford, England
  • Contract

Order Management Coordinator - 3m FTC

CityFibre provides wholesale connectivity to multiple business and consumer service providers, local authorities and mobile operators.

Job Description

This role is a 3 month fixed-term contract.

As the fastest-growing fibre network in the UK, you could say we’re changing things up. Not only are we unlocking the digital potential of an entire nation, but we’re also constantly evolving, to give our people the most seamless employee experience possible. We’re doing this by creating a sense of purpose among our teams and offering career development opportunities the like of which has never been seen before. We’re a company that cares about people, places and new possibilities. Could this be the fresh start you’re looking for?

Telecoms is quickly becoming the most exciting industry to join. It offers the security you need and the chance to make an impact on your community. It’s an industry that’s growing fast, with no sign of slowing down and CityFibre adopts the same mission for its employees and the communities they work in. We’re creating a life in full-flow. No drop-outs no flicking the switch on and off, we’re making lives easier for the people of the UK, and our people too.

A rewarding career

With a salary of up to £23,469 depending on experience, when you join the CityFibre family you’ll also enjoy benefits like 25 days’ holiday, a day off on your birthday, a day off to support a charity or organisation of your choice, a performance-related bonus scheme, and private healthcare.

How can you change it up?

You’ll be joining our growing Customer division to help provide efficient administration and coordination support across all orders that are being processed through the delivery cycle. Day to day, you can expect to be:

  • Updating and maintaining Salesforce CRM System ensuring all teams provide relevant updates in a timely manner
  • Working closely with the CityFibre Customer Delivery Team to ensure timely communications and updates on the progress of all orders
  • Providing weekly reports
  • Responding to customer enquiries in a timely and efficient manner
  • Ensuring that the customer experience is exceptional and that CityFibre exceed expectations through efficient communication

What will you bring to the role?

There are lots of things which make up a great Order Management Coordinator. Strong administration or support experience, excellent customer service skills and being a strong communicator to list just a few. You’ll also bring the following with you to CityFibre:

  • Excellent written and verbal communication skills
  • Knowledge of Microsoft Word, Excel and Outlook
  • Experience using a CRM system
  • Experience of data analysis, verification and data checking
  • Ability to produce good quality reports

If you’ve just found yourself nodding and thinking, ‘I can do that!’, things are about to get exciting.

Our unique culture

So that’s the role, now let us tell you a bit more about life at CityFibre. We’ve built a diverse, inclusive and authentic workplace that offers anyone the chance to grow a new career. We’re a Times Top 50 Employer for Women, have partnerships with Work180, Vercida and Disability Confidence, just to name a few – it inspires us day-to-day. The foundations of our teams are rooted in respect, development and continuous support. Our people are already changing it up, are you ready to join them? 

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Additional Information

CityFibre is committed to providing equal employment opportunities to individuals from all backgrounds, including ethnicity, gender, sexual orientation, gender identity, religion, age, family status and disability. We recognise that everyone is an individual with a wide range of experiences and perspectives and believe this diversity of thought is what makes CityFibre special.