CityFibre | Regional Build Support and Onboarding Lead

Regional Build Support and Onboarding Lead


  • NWB Centre of Excellence
  • Milton Keynes, England
  • Full-time

Regional Build Support and Onboarding Lead

CityFibre provides wholesale connectivity to multiple business and consumer service providers, local authorities and mobile operators.

Company Description

There will be 2-3 days of regional travel per week.

We’re changing it up   

We’re on a mission to build the UK’s finest digital infrastructure and unleash Britain’s potential. Together, we’re achieving incredible things. We may have big ambitions, but we never lose sight of what matters. That’s why we’ve created an open, inclusive environment where people can be themselves, where wellbeing and mental health come first, where we take a flexible approach to working, and where everyone has the chance to pursue their passions, keep learning and grow their careers. We’re changing up Britain and we’re changing up the workplace with better rewards, more opportunities to grow and the chance to make a difference to communities across the UK.    

A rewarding career   

We’re passionate about our work and we’re passionate about our people too. With a salary of up to £51,600 depending on experience + a car allowance, when you join the CityFibre family you’ll also enjoy benefits like 25 days’ holiday, a day off on your birthday, a day off to support a charity or organisation of your choice, performance-related bonus scheme, and private healthcare.  

How can you change it up?  

It takes a huge collaborative effort to bring full fibre internet to communities across the UK, and at CityFibre we know we can’t do it alone. But, with the support of our build partners, we’re well on our way to delivering our brand new, state of the art fibre-optic network.

Joining our growing mobilisation and training team, you’ll team up with build partners in your region to make sure our contractors are working to a clear, standardised set of processes. Your support will not only give them the time to execute plans, but also to grow and train their teams, ready to help us build our network.

What will you bring to the role?  

You’ll be responsible for the regional delivery of each city delivery team and build partner, which means they must be fully onboarded, trained and educated on CityFibre’s processes and systems before they start. Throughout the build you’ll also stay on top of new processes, refresher training sessions and offer support to the team and build partner as the project moves.

It’s a busy role, so you’ll need to be incredibly organised and able to structure training programmes, take charge of onboarding, escalate risks and provide weekly progress reporting.

It’s also important you have:

  • Extensive experience working in telecoms and civil infrastructure construction, (preferable fibre installation)
  • Working knowledge of processes, systems and industry standards relevant to installation of fibre (e.g., SROH, NRSWA, BTOR PIA)
  • Demonstrable knowledge of the construction process, (from planning, noticing, permitting, design and on-site works)
  • The ability to collaborate, motivate and educate

Our unique culture  

We are proud to be an equal opportunity employer; we celebrate diversity, we believe everyone has a voice and we’re committed to creating an inclusive environment for all. Even though we come from different backgrounds and do different jobs, we’re united by The CityFibre Way - our unique code of behaviours that inspires how we think, act and work. We back each other, think smart and act fast, and we’re passionate about giving it our best to build a legacy together.  

Ready to start changing it up? Join the CityFibre family today. 

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Additional Information

CityFibre is committed to providing equal employment opportunities to individuals from all backgrounds, including ethnicity, gender, sexual orientation, gender identity, religion, age, family status and disability. We recognise that everyone is an individual with a wide range of experiences and perspectives and believe this diversity of thought is what makes CityFibre special.