CityFibre | Customer Management Apprentice

Order Desk · Irlam, England · Full-time

Customer Management Apprentice

CityFibre provides wholesale connectivity to multiple business and consumer service providers, local authorities and mobile operators.

Company Description

We’re changing it up

We’re on a mission to build the UK’s finest digital infrastructure and unleash Britain’s potential. Together, we’re achieving incredible things. We may have big ambitions, but we never lose sight of what matters. We’re changing up Britain and we’re changing up the workplace with better rewards, more opportunities to grow and the chance to make a difference to communities across the UK. 

A rewarding career

We’re passionate about our work and we’re passionate about our people too. With a starting salary of £18,525, when you join the CityFibre family you’ll also enjoy benefits like 25 days’ holiday, a day off on your birthday, a day off to support a charity or organisation of your choice, performance-related bonus scheme, and private healthcare.

Life as an Apprentice

CityFibre is proud to have been named in the Best 100 RateMyApprenticeship Employers. Cool, right? We think so!

Joining us as an apprentice in our customer division is a fantastic opportunity for you to gain some hands-on experience working alongside a team who are passionate about, and committed to, giving our customers a best-in-class experience. This is your chance to start making an impact from day one. Our customers are at the heart of everything we do, and we’re always looking for new and innovative ways we can improve their experience with us.

We’ll make sure that you get all the support and opportunities you need to grow your career and succeed at CityFibre. You’ll work with a personal mentor, who will help you develop, and 20% of your time will be set aside to focus on learning new skills.

We host some exciting events throughout the year where you’ll have the chance to build connections, collaborate, and share your experiences, successes, and ideas with your peers as part of our growing apprentice community.

How can you change it up?

If you’re ready to provide great customer experiences, then we want you on our team!

As you work to achieve a Level 3 Customer Service Specialist Apprenticeship, you’ll help us to wow our customers by providing the efficient administration and coordination support we need to quickly resolve queries and issues.

Here are a few of the things you can look forward to learning along the way:

What will you bring to the role?

This role is perfect for anyone who is early in their career. We want to see you break stereotypes, show off your talents and carve yourself a new career path.

It’s not about what experience you have, but how we can help you reach your potential.

You’ll love working with others, be a natural organiser and have the ability to think creatively to solve problems.

It’s also important that you have at least 5 GCSEs (or the equivalent).

Our unique culture

We are proud to be an equal opportunity employer; we celebrate diversity, we believe everyone has a voice and we’re committed to creating an inclusive environment for all. Even though we come from different backgrounds and do different jobs, we’re united by The CityFibre Way - our unique code of behaviours that inspires how we think, act and work. We back each other, think smart and act fast, and we’re passionate about giving it our best to build a legacy together.

Ready to start changing it up? Join the CityFibre family today.

The Apprenticeship Standard you’ll be following is Level 3 Customer Service Specialist through our provider. Please note that we are required to pass your information to the training provider and by applying for this role you are aware of this and provide us with permission to do so. To be eligible for our apprenticeships, you will need to have the right to work in the UK.


Additional information

CityFibre is committed to providing equal employment opportunities to individuals from all backgrounds, including ethnicity, gender, sexual orientation, gender identity, religion, age, family status and disability. We recognise that everyone is an individual with a wide range of experiences and perspectives and believe this diversity of thought is what makes CityFibre special.