CityFibre | Installation Maintenance Engineer

Installation Maintenance Engineer


  • Systems and Development
  • Telford, England
  • Full-time

Installation Maintenance Engineer

CityFibre provides wholesale connectivity to multiple business and consumer service providers, local authorities and mobile operators.

Company Description

Please note this role does require ad hoc travel across the UK

We’re changing it up   

We’re on a mission to build the UK’s finest digital infrastructure and unleash Britain’s potential. Together, we’re achieving incredible things. We may have big ambitions, but we never lose sight of what matters. That’s why we’ve created an open, inclusive environment where people can be themselves, where wellbeing and mental health come first, where we take a flexible approach to working, and where everyone has the chance to pursue their passions, keep learning and grow their careers. We’re changing up Britain and we’re changing up the workplace with better rewards, more opportunities to grow and the chance to make a difference to communities across the UK.    

A rewarding career   

We’re passionate about our work and we’re passionate about our people too. With a salary of up to £31,900 depending on experience, when you join the CityFibre family you’ll also enjoy benefits like 25 days’ holiday, a day off on your birthday, a day off to support a charity or organisation of your choice, performance-related bonus scheme, and private healthcare.  

How can you change it up?  

Our Network division is an integral cog in the wheel that keeps CityFibre moving, and in order for us to push forward at the pace we are, it’s essential that our local office network equipment is managed and maintained efficiently. This is where we need you.

Although you’ll be based in one of our regional offices, you’ll be supporting with the installation and maintenance for all of our offices, alongside the rest of our IT team.

Some of the things you’ll look after day to day are:

  • Setting up monitoring for key systems as they deploy – with alerts to the Service Desk
  • Updating our software asset management when inventory items are installed at sites, or moved to new offices
  • Offering break fix support to site staff (remotely and on-site)

What will you bring to the role?  

You’ll already have some on-site support and general networking experience, working to tight deadlines, using your proactive and technical mindset to provide support and help resolve issues across our offices.

This is a people facing role and you’ll be interacting daily with your peers across CityFibre, so it’s really important that you have strong interpersonal skills, and the ability to confidently communicate with people at all levels.

Some of the other key skills you’ll need are:

  • Cabling installation, patching, cable management and rack management  
  • Basic office firewall routing
  • Managed/unmanaged switch installation and configuration  
  • Ticket management systems such as Fresh Service or Jira  
  • Site to Site VPN tunnelling  

Our unique culture  

We are proud to be an equal opportunity employer; we celebrate diversity, we believe everyone has a voice and we’re committed to creating an inclusive environment for all. Even though we come from different backgrounds and do different jobs, we’re united by The CityFibre Way - our unique code of behaviours that inspires how we think, act and work. We back each other, think smart and act fast, and we’re passionate about giving it our best to build a legacy together.  

Ready to start changing it up? Join the CityFibre family today. 

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Additional Information

CityFibre is committed to providing equal employment opportunities to individuals from all backgrounds, including ethnicity, gender, sexual orientation, gender identity, religion, age, family status and disability. We recognise that everyone is an individual with a wide range of experiences and perspectives and believe this diversity of thought is what makes CityFibre special.