CityFibre | Customer Experience Project Manager

Customer Service · Telford, England · Full-time

Customer Experience Project Manager

CityFibre provides wholesale connectivity to multiple business and consumer service providers, local authorities and mobile operators.

Company Description

We’re changing it up  

We’re on a mission to build the UK’s finest digital infrastructure and unleash Britain’s potential. Together, we’re achieving incredible things. We may have big ambitions, but we never lose sight of what matters. That’s why we’ve created an open, inclusive environment where people can be themselves, where wellbeing and mental health come first, where we take a flexible approach to working, and where everyone has the chance to pursue their passions, keep learning and grow their careers. We’re changing up Britain and we’re changing up the workplace with better rewards, more opportunities to grow and the chance to make a difference to communities across the UK.   

A rewarding career  

We’re passionate about our work and we’re passionate about our people too. With a salary of up to £52,000 depending on experience, when you join the CityFibre family you’ll also enjoy benefits like 25 days’ holiday, a day off on your birthday, a day off to support a charity or organisation of your choice, performance-related bonus scheme, and private healthcare. 

How can you change it up? 

As our Customer Experience Project Manager, you will be supporting the customer experience change plan by planning activities and working with various internal stakeholders. In this role, we will expect you to use your experience with customers and customer journey optimisation help boost our CX proposition at every touchpoint. You will be focusing on ensuring that we are continuously improving our processes and procedures whilst also supporting IT & commercial delivery support and process alignment to support. Some of your other key responsibilities will include:  

What will you bring to the role? 

We are looking for a passionate and proactive candidate who has experience using customer feedback channels to drive digital and content solutions in service. You will also need experience using Voice of Customer Analytics to drive continuous improvement. You will need to be able to make decisions at the appropriate time, considering the needs of the situation, priorities, constraints, and the availability of necessary information.  

You will also need:  

Our unique culture  

We are proud to be an equal opportunity employer; we celebrate diversity, we believe everyone has a voice and we’re committed to creating an inclusive environment for all. Even though we come from different backgrounds and do different jobs, we’re united by The CityFibre Way - our unique code of behaviours that inspires how we think, act and work. We back each other, think smart and act fast, and we’re passionate about giving it our best to build a legacy together.  

Ready to start changing it up? Join the CityFibre family today.  

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Additional information

CityFibre is committed to providing equal employment opportunities to individuals from all backgrounds, including ethnicity, gender, sexual orientation, gender identity, religion, age, family status and disability. We recognise that everyone is an individual with a wide range of experiences and perspectives and believe this diversity of thought is what makes CityFibre special.