Service | CityFibre


Our service

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We underpin our smart systems with good old-fashioned honesty, dedication and accountability. It’s about real people providing great support and making every interaction the best it can be.

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100% commitment

When building from scratch it’s not always plain sailing and things can go wrong. But that’s when people make the biggest difference. If something needs sorting or a partner’s reputation is on the line, our team think smart, act fast and never stop looking for ways to improve.

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Proactive & accountable

We relish a challenge, own issues and work hard to keep everyone informed. As a team, we back each other to find solutions and don’t hide behind systems, processes or excuses.

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Facts, never fiction

We only promise what we can deliver, or say we know if we truly do. If the road is tough or the news isn't great, we’ll share the facts, explain the reasons, then give it our best to get it all back on track.

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Making service worthy of a Full Fibre future

Exceptional service is essential if we are to unlock the full potential that fibre has to transform lives for the better.

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The data-paved road to great service

High quality data, used in the right way is key to putting fingers on pulses and enabling first rate support and maintenance.

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David Tomalin, Group CTO

"A network with maximum uptime and minimal latency and packet loss is key to delivering the highest quality service experience for end customers."

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Honest service by people who care